To secure your rental items, we require a non-refundable 50% deposit at the time of booking. Once the deposit is received, your items and event date are officially reserved in our system.

The retainer (deposit) is non-refundable, as we reserve those items exclusively for your event. Once a deposit is paid, the total invoice amount must remain at least 70% of the original quoted value.

Additions: We are happy to accommodate additions to your order up until the day before your event, provided the items are in stock. Please contact us as soon as possible to ensure availability.

Reductions & Changes: To ensure our inventory remains available for all clients, we have specific windows for reductions:

• Before the 30-Day Mark: You may reduce quantities on high-volume items (chairs, tables, etc.) as long as the total invoice remains at least 70% of the original quoted value.
• Within 30 Days of the Event: Your invoice total is officially locked. While you may choose to remove items from your order so they are not delivered, the total amount due will not change, and no refunds or credits will be issued for removed items.

Linen Specifics: Linen changes or additions requested on or after Tuesday of your event week require a phone call to confirm availability. These last-minute requests may incur rush fees to cover expedited processing and prep time.

The remaining balance is due at:

• Tuesday at 5:00 PM of your event week OR
• Seven (7) business days prior to your delivery/pickup date.

Whichever date comes first is your hard deadline.

We do not require a strict minimum for customer pickup orders. Delivery orders may have a minimum order requirement depending on location and logistics. Please contact us for specifics for your area.

Delivery, pickup, setup, and any teardown services are not included in the base rental prices and are quoted individually based on:

• Your event location
• Order size
• Venue access
• Setup design complexity
• Setup or pickup timeline

For the most accurate quote, please give us a call—we’re happy to help!

Delivery, set up, teardown, & pickup are separate costs because they are separate services due to each one requiring different staffing, levels of time, skill level, labor, coordination, and logistics.

Here's a breakdown of how each service is defined:

Delivery - covers transporting your items to the venue, unloading them stacked in one single area, and ensuring they arrive safely.

Setup - requires additional staffing and time to place, assemble, and arrange items exactly where they need to go according to your event planners layout.

Teardown - involves carefully disassembling items, packing them safely, and coordinating tight venue timelines.

Pickup - Only involves loading pre-stacked & pre-packed items into our delivery truck from one singular location. Meaning you or your party has already dissembled all items for us and our team & has stacked them and organized them in the exact same area our team delivered the items so our team only has to pick-up the items and load our truck from one singular location.

By separating these costs, you only pay for the services you need and we can properly allocate our team to support your event. We’re happy to provide a detailed quote based on your setup requirements!

We include a non-refundable 12% Damage Waiver on every order. This covers the accidental scuffs and minor wear that naturally happen during an event.

We pride ourselves on offering one of the lowest Damage Waiver rates in the market at just 12% (compared to industry standards of up to 25%)

Please note: This is not full insurance. If damage or breakage exceeds normal use, or if loss occurs, the client is responsible for repair or replacement costs."