Reservations & Deposits

• Non-Refundable Deposit: A 50% non-refundable deposit is required to secure your items and event date. Orders are not confirmed until this retainer is received.
• Inventory Availability: Quotes do not hold inventory; items are only reserved once the deposit is paid.

Payment & Deadlines

• The Final Balance Rule: All payments must be paid in full by Tuesday at 5:00 PM of your event week, or seven (7) business days prior to your event—whichever comes first.
• Payment Methods: We accept all major Visa credit and debit cards.
• No Refunds: All payments are non-refundable. Once items are reserved, they are removed from our circulation for your exclusive use.

Order Changes & Reservations

• The 70% Rule: Once a deposit is paid, the total invoice amount must remain at least 70% of the original quoted value.
• 30-Day Value Lock: Your invoice total is fully locked 30 days prior to your event. Within this window, items may be removed from your order (e.g., if guest counts drop), but the total invoice amount due will not change. 
• Unused Rentals: No refunds or credits are issued for unused rentals the day of your event. If you order 12 linens but only use 11, the full contracted amount applies.

Cancellations

• All deposits are non-refundable.
• Within 30 days of event: You have up to 365 days to reuse the credit towards a rescheduled event approved by team member. 

Linen Policies

Linen Ordering Deadlines

All linen orders must be placed no later than Tuesday at 5PM for events in the same week.
Because linens require dry cleaning, steaming, and prep time, last-minute linen orders placed on or after Tuesday require a phone call to confirm availability.

Rush Linen Fees

Last-minute linen rentals may incur additional rush fees, especially during peak seasons or holiday weekends, based on demand and prep time.

Linen Care

Linens must be returned dry and free of wax, heavy stains, or moisture. Linens returned wet or molded may incur replacement fees.

Delivery, Pickup & Teardown Services

• Signature Required: A packing slip must be signed upon delivery, accepting the quality and quantity of the goods. Discrepancies must be reported within two (2) hours of arrival.

Rental pricing does not include delivery, setup, pickup, stacking or teardown.
These services are quoted individually based on:

• Event location
• Order size
• Venue access
• Setup/teardown timeline

Delivery

Delivery covers the transportation of your rental items from our warehouse to your event location. This includes loading, driving, and unloading items at a designated drop-off point. Delivery does not include placing items throughout the venue or assembling them.

Setup

Setup includes placing items in their proper locations and assembling pieces such as tables, draping, backdrops, stages, or other rentals that require installation. This service is optional and quoted separately based on the amount of labor and time required.

Teardown

Teardown includes disassembling, removing, and prepping items for pickup after your event. This may involve folding, stacking, breaking down structures, or gathering items spread throughout the venue. Teardown is a separate service because it typically happens after hours or late at night and requires dedicated staffing.

Stacking Items & Pickup

Pickup covers returning to your event location, loading the items back into our vehicle, and transporting them back to our warehouse. Pickup does not include teardown unless it has been added to your order as a separate service.

Ex. If items are delivered in one location they need to be stacked and ready to pick up in the same location.

Please call us for the most accurate delivery and service quote.

Item Care & Responsibility

Rented items are the customer’s responsibility from the time they are picked up or delivered until they are returned. Fees may apply for:

• Lost items
• Broken or severely damaged items
• Excessive cleaning

• Weather Protection: Renter is responsible for all equipment from delivery to pickup. Moisture (rain, dew, or sprinklers) will damage wood furniture and bars. Items must be stored in a secure, covered environment (garage or interior room) overnight.
• Damage & Loss: While a 10% Damage Waiver (DWF) covers routine wear, it does not cover negligence or theft. Broken or missing items will be charged to the card on file at full replacement value.

Returns

All items must be returned at the scheduled return time and same location items were delivered. Late returns will incur additional fees. We understand emergencies happen but we ask to please communicate with our staff via phone call the day your return is due.

No Refunds Policy

All payments are non-refundable. Once your order is placed, linens are pulled, prepared, and reserved exclusively for your event date. Because inventory is removed from circulation, we are unable to offer refunds for any reason, including changes in guest count, event adjustments, or cancellations.

Unused Rentals

Please note that unused items are not eligible for refunds. For example, if you order 12 linens but only use 11 on the event day, the full order amount still applies. Inventory is processed, packed, and held based on your original reservation, regardless of what is ultimately used at the event.

Showroom Pickups (DIY)

• Rental Period: Weekday rentals are for a 24-hour period. Weekend rentals must be returned the next business day (typically Monday) unless scheduled otherwise.
• Late Returns: Late returns will incur additional daily rental fees. If an emergency arises, please communicate with our staff immediately via phone.